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    How to Win Friends and Influence People

    Dale Carnegie

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    Most people trying to win others to their way of thinking do too much talking
    themselves. Let the other people talk themselves out. They know more about their
    business and problems than you do. So ask them questions. Let them tell you a few
    If you disagree with them you may be tempted to interrupt. But don’t. It is dangerous.
    They won’t pay attention to you while they still have a lot of ideas of their own crying
    for expression. So listen patiently and with an open mind. Be sincere about it.
    Encourage them to express their ideas fully.
    Does this policy pay in business? Let’s see. Here is the story of a sales representative
    who was forced to try it.
    One of the largest automobile manufacturers in the United States was negotiating for a
    year’s requirements of upholstery fabrics. Three important manufacturers had worked
    up fabrics in sample bodies. These had all been inspected by the executives of the motor
    company, and notice had been sent to each manufacturer saying that, on a certain day,
    a representative from each supplier would be given an opportunity to make a final plea
    for the contract.
    G.B.R., a representative of one manufacturer, arrived in town with a severe attack of
    laryngitis. “When it came my turn to meet the executives in conference,” Mr. R---- said
    as he related the story before one of my classes, “I had lost my voice. I could hardly
    whisper. I was ushered into a room and found myself face to face with the textile
    engineer, the purchasing agent, the director of sales and the president of the company. I
    stood up and made a valiant effort to speak, but I couldn’t do anything more than
    “They were all seated around a table, so I wrote on a pad of paper: ‘Gentlemen, I have
    lost my voice. I am speechless.’
    " ‘I’ll do the talking for you,’ the president said. He did. He exhibited my samples and